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Terms & Conditions

1.  Definitions

1.1 In these conditions, the following terms shall have the following meanings:

‘Diamond Training Group / DTG, We, Us, Our’

Essex Tiling Ltd T/A Diamond Training Group

Limited Company Number:  6364187

‘You, Your’

The student named at the time of booking

‘The Course’

The training course as indicated at the time of booking

2. Contact Details

Our contact address and details are:

Diamond Training Group

Unit D8 Rudford Industrial Estate

Ford Road

Ford, West Sussex

BN18 0BD

Telephone: 0800 622 6924

Email: info@diamondtraininggroup.co.uk

3. The Agreement

3.1 The terms and conditions set out here, together with a confirmed booking payment / deposit comprise the whole agreement.

3.2 This agreement shall prevail over any marketing material or any electronic, written or oral representation made to you by DTG, its employees or agents.

3.3 However, the contract is not completed until the date shown on your acknowledgment letter, which we will send to you as soon as possible after receiving a confirmed booking. Please check carefully the acknowledgement letter. Any errors should be brought to our attention within five days working days of the date of the letter or else the contents will be presumed to be correct.

3.4 By confirming a booking and making payment for the course, you agree that we may commence performance of the contract by processing your booking. This affects your right to cancel this agreement as set out in clause 8.

4. Our Obligations

4.1 DTG agrees to provide you with the training course indicated on the letter of confirmation. The course includes all necessary tuition and supervision in order for you to complete the course and obtain the relevant qualification (if applicable), provided you attend the course without interruption. 

4.2 We will endeavour to provide all reasonable assistance should you suffer from any disability or have any special needs. However, you must notify us in advance of the course date of any such disabilities and/or special needs by phone, email or any other form of communication.

4.3 Following the completion of your training, and if applicable to the course you have attended, we will arrange for you to sit an examination/assessment which is accredited by the awarding body (these are subject to change), the successful completion of which shall lead to the course outcome. We will pay for the first examination/assessment only.

Re-sits will be paid by you.

5. Your Obligations

5.1 Pay the course fee as set out in clause number 6.

5.2 Attend courses during normal course hours which are 8:30am to 17.00pm from Monday to Friday inclusive. A break for lunch will be provided. These days and times may alter as DTG stipulate.

5.3 Dress in an appropriate manner for training at one of our centres or if invited for interview by a prospective employer.

5.4 Enquire about your clothing requirement before arriving at any of our practical training centres. Generally, you will be required to wear overalls and steel capped boots for any practical work. Each centre has its own rules and safety regulations in house which must be adhered to and respected at all times.

5.5 Be responsible for travel to and from the training centre. Arrangements can be made for collection from local accommodation, bus & train stations, at the discretion and agreement with DTG with a minimum of 5 working days’ notice required prior to your course start date.

5.6 Not use any disruptive, threatening or violent behaviour against any employee of DTG or its suppliers or any other student. A breach of this provision may result in your immediate ejection from the course without reimbursement.

6. Course Fees

6.1 No booking is confirmed by DTG until the required deposit for the chosen has been received .The deposit is not refundable other than that set out at clause 7.4

6.2 The balance of the course cost is due payable 21 clear working days prior to the course start date and if full payment is not received on/by that day DTG reserves the right to cancel or change your booking without a refund. should you fail to notify DTG of intended cancellation within the 21 working day period prior to your course start date, payment must still be made in full for the course you have booked. Failure to do so will result in a third party company being instructed to recover any outstanding amounts owed to DTG for no payment of course fees. You may cancel your booking and receive a refund in certain circumstances that are laid out at clause 8.1

6.3 Courses booked that are subject to offers and discounts, full payment of the course fees are due at the time of booking and are non refundable as laid out at clause 8.5.

6.4 For payment before the course date you will receive an acknowledgment by letter confirming your completed payment of the course accompanied by a full invoice.

6.5 Bookings without accompanying payment are provisional only.

6.6 Places are limited and priority will be given to bookings accompanied by full payment.

6.7 Any booking made on the day before a course commences must be paid in full.

6.8 All payments banked and not honoured will incur a charge of £35.00 to cover our banking costs and help keep costs down for other students.

6.9 If you do not pay us on time we may charge you interest at 5% above the Alliance & Leicester base rate as revised from time to time (and interest will be charged from the date payment is due until you pay in full and shall continue to accrue at such a rate after, as well as before, any court judgment)

6.10 FREE 1 Day Taster Course bookings are subject to a £50 Refundable Deposit. The deposit is in place to ensure that spaces booked are not wasted due to non-attendance. You will be entitled to a full refund of the £50 Deposit upon successful completion of the 1 day taster session. Should you fail to attend for any reason the deposit paid will become non-refundable as set out in section 8.4.

6.11 DTG reserves the right to alter the course fees when necessary.

7. Cancellation by DTG

7.1 DTG reserves the right to terminate this agreement at any time and recover all sums due from you:

7.1.1 If you do not make payments on time

7.1.2 If you do not carry your obligations under this agreement.

7.2 Fail to make payments due to us we shall no longer have to carry out any of our obligations under this agreement or any other agreement between you and us until you have paid us the outstanding sums in full.

7.3 You may not withhold payment of any invoice or other amount due to us even if you allege you have a claim against us or a right of set off.

7.4 However, if we have to make major changes to the course you have booked; which includes change of venue, awarding body or significant change in the duration or date of commencement, you have the following options:

(a) Accept the new course, venue or date offered by us, or (b) cancel your course and receive a full refund of all monies paid (less the deposit, which shall be our administration fee). You must notify us within five days of our offer of an alternative course and if you do not we will take this as your acceptance and reserve a space on the course for you.

7.5 We will not provide a refund should we cancel because of a failure to pay the full balance of your course fees prior to the course start date.

7.6 We reserve the right to levy an administration charge to cover the costs incurred by us or our suppliers.

8. Cancellation by You

8.1 Due to the limited spaces available for our courses, the courses’ cost (less the deposit) is refundable only if a written cancellation is received at our Head Office at least 21 working days before the courses’ commencement date.

Please note that we will commence performance of the contract in line with clause 3.4 a refund of any monies paid by you to us for course fees will be made within 30 days of your cancellation. If you have paid the amount of course fees by credit or debit card, your credit or debit card will be re-credited as soon as possible and in any event within the above 30 day period.

8.2 If you are ill, or have an accident which makes you unable to attend the course, once recorded you may continue on a new course (provided we have written evidence from your doctor or hospital). This is at the discretion of Diamond Training Group and is only applicable if you have not already made changes to course start dates prior to this.

8.3 Booked courses are non-transferable, unless agreed at the discretion of DTG and in such case a £25 administration will be charged by DTG.

8.4 You will not be reimbursed in the event you do not complete the courses for any reason whatsoever.

8.5 Courses booked that are subject to offers or discounts are non refundable and non transferable.

9. Changes to the Course

9.1 DTG reserves the following rights:-

9.1.1 To make amendments to the published programme either before or after you have entered into this agreement, where such events are caused by factors beyond our control;

9.1.2 To vary the course modules from time to time to take account of new regulations and requirements of certifying bodies.

9.1.3 DTG reserves the right at any time to change the awarding body, if applicable to your course, provided that if such a change would enable you to achieve a qualification to, or higher than, the qualification provided by the original awarding body.

9.2 We will notify you in writing of any amendments or variations in under clause 9.1.1 and 9.1.2 if the amendment or variation is material, and in respect of any change of awarding body under clause 9.1.3.

9.3 If there is any additional cost as a result of any changes following clause 9.1 above, you agree to pay DTG the actual additional costs within seven days of receiving written notification of any additional costs from DTG.

Any additional costs will not exceed the sum of £100.00.

10. Miscellaneous

10.1 Completion of the course does not guarantee employment in your chosen career and DTG make no representation as to your suitability for employment. No representations made to you by DTG or its employees regarding your obtaining future employment and and/or salary are binding on us and do not form part of this agreement.

10.2 DTG strongly recommends insurance cover when you travel. There is no insurance cover included in the DTG package. DTG is not responsible for any loss, damage or injury that may be incurred to and from the course.

10.3 DTG has the right to take and store copies of your work, including your portfolio, for the use of awarding bodies, marketing and other activities deemed necessary by us. Copyright in any work created by you belongs to DTG unless otherwise agreed. You agree to its use in the circumstances contained within the clause. Students’ work will include, but is not limited to, the following, assignments, drawings, diagrams, exam answers, photographs, video assessments.

10.4 DTG may subcontract the performance of this agreement in whole or in part.

11. Complaints

We ask that you notify DTG immediately of any complaint and every effort will be made to address this in a timely manner. At the end of each course you will be provided with a student feedback form and we encourage you to complete this. If you fail to notify us of any problem it may seriously affect any right you may have to compensation.

12. Our Liability to You

We shall have no liability to you for any loss or damage of any nature arising from any breach of any excess or implied warranty or condition of the agreement or any negligence, breach of statutory or their duty on the part of us or anyone for whom we are responsible or in any other way out of or in connection with the performance or purported performance of or failure to perform the agreement except:

•For death or personal injury resulting from our negligence; and

•As expressly stated in these conditions.

12.2 Nothing in this agreement shall affect your statutory rights as a consumer.

13. Assignment

You cannot assign this agreement to any third party.

14. Force Majeure

DTG shall not be liable for any failure in the performance of any of its obligations under this agreement caused by factors outside its control.

15. Law and Jurisdiction

The agreement shall be governed by English law and you consent to the exclusive jurisdiction of the English courts in all matters regarding it, except to the extent that DTG invokes the jurisdiction of the courts in all matters regarding it except to that DTG invokes the jurisdiction of any other country.

16. Notices

Any notice given under this agreement shall be in writing and may be served:

•Personally,

•By registered or recorded delivery mail,

•By email transmission (confirmed by post)

Each party’s address for the services of notices shall be the address set out in the confirmation of the booking.

The notice shall be deemed to have been served:

•If it was served in person at the time of service

•If it was served by post, 48 hours after it was posted

•If it was served by email transmission, at the time of transmission

17. Third Party Rights

For the avoidance of doubt, nothing in this agreement shall confer on any third party, any benefit or other right to enforce any term of this agreement.

Upon confirmation of a booking with DTG and payment of the course deposit/fees, you agree that you will be liable for the cost of the training package specified above.