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1. The full balance of the cost of your course is payable 21 days prior to the commencement of your training Payment can be made by cheque, credit/debit card or BACS transfer Cheques are to be made payable to ‘Diamond Training’.
2. Upon receipt of your deposit, a confirmation letter will be sent out detailing start dates and payable course fees Course fees cover the use of all tools, materials and equipment required for your course. This does not include text books, note books or writing materials.
3. You will be required to supply your own protective steel toe cap work boots and workwear when attending all tiling and plastering courses Protective glasses, ear protection, gloves etc. will be provided by Diamond Training to use free of charge whilst training.
4. Diamond Training Centre reserves the right to make amendments to its course prices at any time, if necessary Diamond Training Centre reserves the right to refuse any applicant to its courses at any time.
5. Diamond Training Centre reserves the right to make amendments to the course dates at any time, if necessary Course fees, excluding deposits, are refundable if written cancellation is received at least 21 days prior to your course start date, otherwise the full fee will be payable.
6. If you cancel your course with less than 21 days notice, all monies paid will be non refundable unless an agreed date is allocated for a later course If you are unable to attend due to exceptional unavoidable circumstances, a new course start date will be agreed at the discretion of Diamond Training.
7. Should you need to change your course start date you will be charged an administration fee of £25, provided we have at least 21 days notice. All deposits remain non-refundable. Diamond Training will only accept one request to move your course date.

Student Satisfaction

1. At the end of your course you will be provided with a customer feedback form which we encourage you to fill in so that we can make any reasonable changes.
2. We ask that you notify Diamond Training of any complaint and we will make every possible effort to address this in a timely manner.
3. It is the responsibility of all students to attend and complete all courses.
4. Should you fail to attend all the days of your course or arrive consistently late, Diamond Training reserves the right to ask you to leave the course with no refund of any course fees paid.
5. Please ensure that you are able to attend the complete course, as once your course has started it is unable to be completed at a later date (unless otherwise agreed at course booking stage).
6. Diamond Training cannot be held responsible for accommodation. Any information provided is to assist in your search for suitable accommodation. You are solely responsible for booking and payment (unless otherwise agreed).
7. All students agree to to comply with the Diamond Training Health & Safety policy at all times.
8. Any student found to be misbehaving or acting in a way that would be an impediment to other students will be asked to leave the course immediately without any refund of course fees.
9. All students enrolling on courses at Diamond Training agree to be bound by these terms.